Privacy Policy

Last updated: 1 March 2026

This Privacy Policy explains how Candly ("we", "us") collects, uses, shares and protects personal information when you visit our website or use our multichannel campaign platform. We act as a data processor for the contact data you upload, and as a controller for your account information.

Information we collect

Account data you provide when you sign up — name, work email, company and billing details.

Campaign and contact data you import to build audiences and send messages, which we process on your behalf and under your instructions.

Usage and device data collected automatically, such as pages viewed, features used, IP address and browser type.

How we use information

To provide, maintain and improve the Candly platform and deliver your campaigns across messaging channels.

To communicate with you about your account, security and product updates.

To monitor performance, prevent abuse and meet our legal obligations.

Sharing and subprocessors

Message delivery is powered by AlterEgo© AI Platform, our infrastructure LLM provider, which processes message and contact data solely to deliver your communications.

We do not sell personal data. We share information only with subprocessors who help us run the service, and only under contractual data-protection terms.

Data retention and your rights

We retain personal data only as long as needed to provide the service or comply with law. You can export or delete your data from your workspace at any time.

Depending on your location, you may have rights to access, correct, delete or restrict processing of your personal data. Contact us to exercise these rights.

Security

We use encryption in transit, access controls and regular reviews to protect personal data. No method of transmission is perfectly secure, but we work hard to safeguard your information.

Contact us

Questions about this privacy? Reach our team via the contact page and we'll be happy to help.