Drag. Drop. Send.
Design a whole customer journey on one canvas — channels, waits, splits and goals — then let it run on autopilot. Real-time triggers, smart routing and AI send-time optimisation, no code required.
A real win-back flow: WhatsApp first, branch on engagement, fall back to SMS, measure the goal.
Set it once. It works around the clock.
Campaigns on autopilot
Build a journey once and it runs 24/7 — greeting, nudging and converting customers while you sleep.
Never miss a moment
React the instant someone browses, clicks, abandons a cart or buys — and adapt the path in real time.
Optimise every send
AI picks the best time and channel for each person, so messages land when they're most likely to act.
Scale without the chaos
Run millions of personalised interactions from one canvas — intelligence goes up, complexity doesn't.
Everything snaps together
A handful of block types are all you need to build journeys from a one-off blast to a fully automated lifecycle program.
Channel steps
Drop WhatsApp, SMS, email, RCS, Viber or Voice anywhere in the journey and compose right on the canvas.
Waits
Pause for a set time, until a date, or until the customer does something — then carry on.
Splits
Branch on behavior (opened, clicked, replied) or attributes to send each person down the right path.
Triggers
Start a flow on an event — sign-up, abandoned cart, birthday — in real time.
Fallbacks
Attach a backup channel to any rich message so it always lands. No decision-splitting required.
Goals
Define what success looks like and Candly measures conversions step-by-step through the funnel.
Forms
Capture sign-ups and preferences with embeddable forms that flow straight into your audience.
Broadcast
Fire a one-off send to a whole segment, or let the same journey run always-on in the background.
Smarter with every step
Candly's flows don't just send — they decide. Let AI route, time and personalise each interaction automatically.
Smart orchestration
Match each customer to the right offer and the next best step from who they are and what they just did.
Send-time optimisation
Candly learns when each person engages and schedules their message for that exact window.
Conditional routing
Route a conversation to an AI agent, a chatbot or a human team by type, intent and complexity.
AI voice steps
Drop in an AI voice agent to place calls, confirm bookings or follow up — right inside the journey.
No-code, low-code or pro-code.
Start on the drag-and-drop canvas. Drop down to code whenever you need to. Candly meets your team exactly where it is.
- No-code canvas. Marketers ship complete journeys without waiting on engineering.
- Low-code hooks. Add custom logic, API calls and data lookups inline on any step.
- Pro-code control. Define journeys in code and wire them up with REST APIs, SDKs, webhooks and MCP.
Built in minutes, not sprints
Drag a block
Pull any channel or logic block from the palette straight onto the canvas. It snaps into the journey.
Fill it in
Click a step to open its settings — write the message, pick a template, set the fallback and timing.
Preview & launch
See exactly what each person receives, hit launch, and track every step live in the same view.
Live results, right on the canvas.
Every step shows how many people reached it and what they did next. No exporting, no separate analytics tool — the canvas is the dashboard.
- Per-step counts. Sent, delivered, opened and converted, live as the flow runs.
- Funnel view. Watch drop-off between steps and fix it without rebuilding.
- A/B on any step. Split-test copy, channel or timing and auto-promote the winner.
- Edit while live. Tweak a message or a wait and changes apply to people still in the flow.
Funnel · Win-back journey
Journeys that pay for themselves
Lower acquisition cost
Welcome and convert new leads with personalised, perfectly-timed campaigns — without growing headcount.
Prevent churn
Spot at-risk customers from their behaviour and trigger automated retention before they drift away.
Automate the busywork
Order updates, reminders and renewals fire themselves — timely notifications with zero manual sends.
Your first flow is one drag away.
Open the builder free and ship a multichannel journey today — no credit card, no setup call.